Under direct supervision, receives formal and structured on-the-job training in the methods and procedures of police communications and dispatching operations including call taking and dispatching uniformed personnel utilizing a specialized work station of emergency 911 communications equipment and a Computer Aided Dispatch (CAD) system in a central police communications operation; and performs other related duties as required.
The Police Communications Officer I receives training to make critical response decisions while communicating emergency and non-emergency information from citizens and emergency responders and maintain contact to ensure status is reflected accurately at all times. They are required to deal with sensitive information in a discreet and professional manner. As knowledge, skills and abilities increase, employees are expected to work with more independence, under general supervision. Tasks are performed utilizing a specialized work station comprised of a 911-telephone system, CAD system, computer based radio dispatching systems, and other supportive computer based devices. Work is performed in accordance with written policies and procedures. Performance is evaluated through direct observation and examination of written and electronic records. All voice and data entry work performed by the Police Communications Officer I is continually recorded and is subject to live monitoring for review. After successful completion of training and satisfactory performance, employees may be released to independent status and move to the Police Communications Officer II classification.
This Police Communications Officer I, SR-17 position is a career ladder position. The next level in the series is Police Communications Officer II, SR-19, $4,323/month. Persons hired into career ladder positions must meet minimum qualifications for the next level in the career ladder series, perform work at the higher level, and meet performance requirements to move to the next level in the career ladder series.
The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.
Special Working Conditions: Twenty-four (24) hours, seven (7) days-a-week operations requiring rotating shift assignments, and weekend and holiday work. Overtime work as required.
